FAQ's

What forms of payment do you accept?
Can I cancel my order?
Do you require a down payment?
What is your standard lead time for my cabinets or furniture?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?

Shopping FAQs

What forms of payment do you accept?
Cash & Checks, we do not accept Debit or Credit Cards. Back to Top
Can I cancel my order?
Yes, you can, as long as we have not ordered any special items for the project and have not started construction. Back to Top

Do you require a down payment?
We ask a 50% down payment on all projects where the customer is not using a General Contractor. Back to Top

What is your standard lead time for my cabinets or furniture?
Depending on the extent of your project and types of specialty materials used we will require anywhere from a two week to 12 week lead time. Back to Top

What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
Wisconsin State Sales Tax is required on any custom piece that Der Meister employees do not install or any custom piece that does not become personal property by becoming permanently installed in your home. Back to Top

Shipping FAQs

How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5-10 days, and promotional items should ship in 4-7 days. Large items such as big screen TV's or appliances are shipped via common carrier (trucking company) and may take up to 21-28 days to arrive. Back to Top

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination.

Because we do not warehouse any of our items, your order is shipped directly from one of our thousands of authorized vendors across the country. The individual vendors ultimately determine the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.

Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee. Back to Top